Privacy policy


You do not need to be a registered customer to visit our site, but when you buy any product, the information you fill out will be saved and you will be automatically registered on the website. You may at any time change your personal information, such as e-mail, address and telephone.

The Newbornshop warrants that your data will not be made available, assigned or marketed to third parties. We also guarantee our clients total security, transparency and responsibility regarding the collection, storage and use of their information.

Your information is used on the following occasions:

  •  payment confirmations for purchases made on our site only
  •  filling in information with the Post Office
  •  analysis of payment data and sending of emails

We do not store information that is not required to make the purchase. Finally, the Newborn Shop does not share individual information to third parties, advertisers or partners. The personal information of our users can only be disclosed judicially, if there is a requirement by law.

The Newborn Shop packs every order with lots of love and care.

But in case you want to request exchange or return. Pay attention to the rules below:

Request Deadline:

You have up to 7 calendar days after receiving the product to request exchange or return, which are carried out through a request that you can generate yourself through the customer area.

The date of receipt is that informed in the screening by the Post Office site, the Newborn Shop does not accept requests for exchanges and returns after this deadline.

After receiving our return with all instructions, you have up to 3 business days to send us the product.

How to Apply:

Send an email with your full name, order number and reason for the exchange to contact@


  • Faulty product exchanges will only be carried out when proven production failure or quality of materials. If the product is not proven defective, it will be returned to the customer, who will bear the cost of resending the product.
  • In case of return, all original packages must be returned, containing all tags and labels. The product can not contain any indication of use, if smell of sweat, perfume, cigarettes or softeners is detected, the piece will be returned to the sender and the refund will be canceled by communication via e-mail.


If the product is no longer in stock, you can leave the amount as credit in the store to be slaughtered in a future purchase. If you are not interested in purchasing any other product on our site, you may opt for a refund of the value. The deadline for making the refund is 5 business days after receipt of the returned product.